Getting started
How do I put MedStreak on my home screen?
iPhone: open the app in Safari, tap the Share button, then Add to Home Screen.
Android: open it in Chrome, tap the menu (three dots), then Install app or Add to Home screen.
On iPhone, reminders only work once the app has been added to the Home Screen.
What does each tab do?
Today: mark your doses and see your streak.
My Meds: stock, repeats, and logging pickups.
Add: add a medication.
Notify: message your pharmacy for a refill.
More: progress, compliance report, and the Pro features.
Your profile and account settings are behind your initial in the top right corner.
Can I see the app tour again?
Yes. Open your profile (your initial, top right) and tap Replay app tour.
Your medications
How do I add a medication?
Tap Add. Search for the medication, set the dose, pick your reminder times, then enter how many tablets you have right now. You can type the quantities instead of tapping + and -.
I take two tablets at a time. How do I set that up?
Use Tablets taken per dose when adding the medication. For example, if your dose is 500mg but the tablets are 250mg, enter 2. Each time you log a dose, MedStreak takes 2 tablets off your stock. You can change this later by editing the medication.
How are "days left" worked out?
Tablets in stock, divided by tablets you use per day (doses per day multiplied by tablets per dose).
Example: 7 tablets, taken twice a day, one tablet each time, is 3.5 days. 14 tablets taken once a day, two at a time, is 7 days.
How do I log that I collected my medication?
Go to My Meds and tap Log pickups (all meds). Everything is ticked by default. Untick anything you did not collect, adjust the quantities, set the date and save. You can also use the Log pickup button on a single medication.
Daily use
How do I mark a dose as taken?
On the Today tab, tap Take next to the medication. If you take it more than once a day there is a button for each time, and later doses may stay locked until closer to their time.
I tapped Take by mistake. Can I undo it?
Yes, for today's doses. Tap the green Done button again and confirm. The tablets go back into your stock, and if that dose had completed your day and added to your streak, the streak goes back to what it was. Doses from previous days cannot be changed.
How do streaks work?
Your streak grows every day you complete all of that day's doses. If you miss a day or two you may be offered a streak saver to protect it. Free accounts get one streak saver a month, Pro accounts get unlimited.
I am not getting reminders.
Make sure you tapped Allow when the app asked about notifications, and that notifications are switched on for your browser or the app in your phone settings. On iPhone, add MedStreak to your Home Screen first. Reminders depend on your device and connection, so keep taking your medication even if one does not arrive.
Pharmacy and reports
How do I ask my pharmacy for a refill?
Open the Notify tab, choose the medications, and send by WhatsApp or email. Your details are filled in for you. Add your pharmacy's WhatsApp number and email in your profile first, otherwise there is nowhere to send it. The message goes from your own WhatsApp or email app.
Where is my compliance report?
Open More, tap Progress & compliance, then View compliance report. Pick the month to see your numbers on screen. Pro members can also tap PDF at the top to download a copy to show their doctor or pharmacist.
Pro and billing
What is included in Pro?
Acute medication tracking, travel mode, caregiver view, full medication history, the compliance report PDF and unlimited streak savers. It costs R49 a month, or R499 a year. Every new account gets 30 days of Pro with no card needed.
How do I upgrade?
Once your trial has ended, open your profile and tap Upgrade to Pro. Pick monthly or annual and pay securely through PayFast.
How do I cancel?
Open your profile and tap Cancel subscription. You will not be charged again and you keep Pro until the end of the period you already paid for. Your data is not deleted.
I paid but Pro has not unlocked.
Give it a minute, then close and reopen the app. If it is still locked, email support@medstreak.co.za from the address you signed up with and we will sort it out.
Can I get a refund?
Refund requests made within 7 days of a charge are considered case by case. See section 6 of the
Terms & Conditions, or email support@medstreak.co.za.
Account and privacy
How do I let a family member follow my progress?
Open More, then Caregiver view (Pro), and generate a share code. They can see your streak, stock levels and repeats, but cannot change anything.
How do I change my password, download my data or delete my account?
Open your profile. Password lets you change it, My data downloads a copy of everything we hold, and Delete account permanently removes your account, your data and your login. If you have a paid subscription it is cancelled first. Deleting cannot be undone.
Is MedStreak medical advice?
No. It is a reminder and tracking tool. It does not check that you actually took a dose, and it does not replace your doctor or pharmacist. Always follow their instructions, and confirm real stock and repeats with your pharmacy.
No matching questions. Email us and we will help.