Infynerva (Pty) Ltd, Registration No. 2026/735446/07
By creating a MedStreak account or using the MedStreak application, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the application.
MedStreak is a self-management and reminder tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. MedStreak does not verify that you have actually taken a dose - all adherence data is self-reported by you.
Nothing in the app should be used as a substitute for the advice of your doctor, pharmacist, or other qualified healthcare provider. Always follow the instructions given by your prescribing healthcare professional. If you experience a medical emergency, contact your doctor or emergency services immediately - do not rely on MedStreak.
Stock and "days remaining" calculations are estimates based on information you provide (such as tablets per dose and reminder times) and may not account for dose changes, missed logs, or prescribing changes made outside the app. Always confirm actual remaining stock and repeat authorisations with your pharmacy.
MedStreak offers a free tier and a paid "Pro" subscription:
You may cancel your Pro subscription at any time from the Profile section of the app, or by emailing support@medstreak.co.za.
Because Pro access is granted immediately on payment, payments already processed are generally non-refundable. We will, however, consider refund requests made within 7 days of a charge on a case-by-case basis, including where:
To request a refund, email support@medstreak.co.za with your account email and the date of the charge. We aim to respond within 5 business days.
We may change which features are included in the free tier or the Pro tier from time to time. We will not remove a feature you are actively relying on without reasonable notice.
We aim to keep MedStreak available at all times but do not guarantee uninterrupted access. The app depends on third-party infrastructure (including hosting, database, and notification services) that is outside our direct control. We are not liable for losses arising from scheduled maintenance, outages, or failures of third-party services, including missed reminder notifications.
We make reasonable efforts to deliver reminders at the times you choose. Delivery depends on your device settings, operating system, internet connection and other factors outside our control, so we cannot guarantee every notification arrives. You remain responsible for taking your medication whether or not a reminder is received.
The "Notify" feature pre-fills a message from your stored details. The message is sent from your own WhatsApp or email account, not by MedStreak. We cannot guarantee that a pharmacy will act on a message or that medication will be available. You remain responsible for confirming your repeat prescription status with your prescriber and pharmacy.
To the maximum extent permitted by South African law, Infynerva (Pty) Ltd is not liable for any indirect, incidental, or consequential loss arising from your use of MedStreak, including but not limited to missed medication doses, stock running out unexpectedly, or reliance on in-app calculations. Nothing in these terms limits liability that cannot lawfully be limited, including liability for gross negligence or wilful misconduct.
Your use of MedStreak and the personal information you provide are also governed by our Privacy Policy, which explains what we collect, why, and your rights under POPIA. Cancelling your subscription does not delete your account or data. You can download a copy of your data or permanently delete your account yourself at any time under Profile in the app, or email support@medstreak.co.za for help.
You may stop using MedStreak and delete your account at any time from Profile in the app. We may suspend or terminate an account that we reasonably believe is being used fraudulently, abusively, or in violation of these terms, including attempts to circumvent subscription billing.
All content, design and functionality of MedStreak belongs to Infynerva (Pty) Ltd. You may not copy, reproduce or distribute any part of the application without written permission.
We may update these Terms & Conditions from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of MedStreak after a change takes effect constitutes acceptance of the updated terms.
These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.
Questions about these terms, billing, or cancellations: support@medstreak.co.za